Bad Service

I have used Integrisure as brokers for more than 10 years to provide insurance on all our families’ vehicles and have always been happy with the service I have received. I had an accident on the 18 September 2025, and the damage caused to my vehicle by the driver that drove into me was so bad that my insurance company decided to write off the vehicle and offer me payment as compensation for my loss. In my opinion the offer I was made was less than the cover my insurance policy promised. I decided to accept their offer rather than waste time with emails back and forth. At the end of September Integrisure contacted me and said they would not debit my account for the insurance premium for my cover unless we keep the debit order active until such time as I had replaced my vehicle and arranged a new insurance policy. The first premium would be adjusted with a credit accordingly. I agreed to this. When I replaced my vehicle I asked Integrisure for a quotation for insurance. The premium they were offering was more than R400 per month more expensive than the insurance I was offered elsewhere, also with less favorable conditions. On the 17th October I advised Integrisure that I no longer wished to insure my new vehicle with them and that I wanted them to refund me for the premiums they had collected since my insurance was cancelled on 19 September 2025. I noticed that Integrisure had deducted a premium of R1,411.41 from my bank account on the 1st November 2025 and when I called them to query this, I was told they had made a mistake and would refund me. I would have to wait for about 10 business days to receive this refund. I find this unacceptable. The way I have been treated during the last claim I have made against my insurance policy has confirmed that my decision to change insurer/broker was justified. The fact that I must resort to another company to get some action from IntegriSure is unbelievable.