RE
Ruwaid E

1 reviews | Active since Apr 2015

07 Apr 2015, 17:33

Bad Service!

I called in on the 9th of March 2015 to lodge a claim with regards to my motor vehicle after my accident in Pietermaritzburg which took place on the 7th of March 2015. What transpired after I lodged my claim really set me back copious amounts of time and certainly altered my entire perspective of the Integrisure group. As cheap as their premiums are, unfortunately, their service is as cheap as well. <br> <br> I was given false information at first which led myself to be utterly delayed in Pietermaritzburg whereas I should have been back in Johannesburg two weeks earlier. I really do not want to think what may have transpired if my car was a total write-off! I was not at all updated once about my claims status unless I was the one who initiated a phone call or email! Pathetic service from Pieter Kruger! I really wonder what the rest of their team is like! What kind of people is a company underwritten by Santam actually employing? Moreover, when this *********** person, Pieter Kruger left work early or went on leave, he did not inform me as well. I was left in the dark totally and had to work with ten different people<br> <br> Stay away from Integrisure! Yes, cheap premiums but cheap service as well

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Replies (1)
IntegriSure
IntegriSure's reply07 Apr 2015, 17:47
Official
Hello Ruwaid30,

We are sorry to hear about your dissatisfaction. In order to customise and improve our service to clients we have a dedicated service channel. Kindly direct your complaint to *** for thorough investigation and feedback.

Kind regards

The IntegriSure Group

Best regards,