BS
Ben S
1 reviews | Active since Mar 2018
02 Dec 2025, 18:35
Bad Service
We submitted a claim for our daughters prescription glasses on the 12 of November 2025 and to date no claim update. We had to call for them to say they will finalise the claim till to date we have not received a call from the claims department.
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Replies (3)0
Replies (3)BS
Ben S's updateReviewer Update
04 Dec 2025, 09:59I called Intergrisure again today only to be told the person that works on the claim is not at work so i now need to wait for the claims operator that has never even introduced themself to me from the day the claim was submitted. To come back to work?
Our child had to write exams with no prescription glasses surely an 8yr old means nothing to them.
Our child had to write exams with no prescription glasses surely an 8yr old means nothing to them.
BS
Ben S's update04 Dec 2025, 09:59
Reviewer Update
I called Intergrisure again today only to be told the person that works on the claim is not at work so i now need to wait for the claims operator that has never even introduced themself to me from the day the claim was submitted. To come back to work?
Our child had to write exams with no prescription glasses surely an 8yr old means nothing to them.
Our child had to write exams with no prescription glasses surely an 8yr old means nothing to them.
BS
Ben S's updateReviewer Update
04 Dec 2025, 10:08What is also interesting is that they are so quick to respond on Hellloperter when someone gives them a compliment but when you complain they don't even acknowledge it.They are busy responding to compliments that came before my complaint.
BS
Ben S's update04 Dec 2025, 10:08
Reviewer Update
What is also interesting is that they are so quick to respond on Hellloperter when someone gives them a compliment but when you complain they don't even acknowledge it.They are busy responding to compliments that came before my complaint.
IntegriSure's replyOfficial
04 Dec 2025, 10:11Hi Ben
Apologies for the late reply. We are busy escalating the matter and investigating the delay. Rest assured that this matter is getting attention, and you will be contacted.
The IntegriSure Team
Apologies for the late reply. We are busy escalating the matter and investigating the delay. Rest assured that this matter is getting attention, and you will be contacted.
The IntegriSure Team
IntegriSure's reply04 Dec 2025, 10:11
Official
Hi Ben
Apologies for the late reply. We are busy escalating the matter and investigating the delay. Rest assured that this matter is getting attention, and you will be contacted.
The IntegriSure Team
Apologies for the late reply. We are busy escalating the matter and investigating the delay. Rest assured that this matter is getting attention, and you will be contacted.
The IntegriSure Team