Bad Service

I lodged a claim with Integrisure to have my car repaired due to an accident I was involved in. I was requested certain documents and immediately submitted same. After 2 days I still haven't received response from integrisure. After numerous emails and a week later I had to phone to find out what is happening. I was only then advised that an assessor will be appointed to assess the damage. It took the assessor about 2 weeks to assess my car. 4 business days later the panelbeaters informed me that i must book in my car. I never received any communication from integrisure during this period. I took the car hire as my car could not be drivenThe panel beaters can only attend to the repairs middle May 2016. Integrisure only covers car hire for 30 days and they will not be able to provide me with further cover for car hire. It took 30 days for integrisure to approve my claim and I had to do all the work. Now I will be without a car as Integrisure will not cover further car hire. Instead they advised me to arrange a car with the panelbeaters. This is unacceptable and now I will have to be prejudiced due to integrisure's incompetency.