Bad service

I laid a claim on 17/12/2014 after my husband's phone got damaged, and was advised to take the phone for damage report which we did and took it to Cell C, they took their time with assessing it and when they where finally done, integrity didn't accept the report and asked for us to bring the phone to them so that they can assess it themselves, Cell C again took their time to bring back the phone to the store for us to to go and collect, eventually it came back and the Integrity assessor collected it from us which was on the 11/02/2015 and was promised the damage report will be done in 7 working days. After 7 working days without their feed back i called them for follow up which they told me that they don't have a Blackberry assessor which was news to be because they new beforehand that the handset was a black berry. After several days i called back since i still didn't get any feedback. Inez who is supposed to help me with the claim is always on another call every time im looking for her for feed back and im always promised she will call me back which she never does. they never give me feedback on whats going on.