BAD CUSTOMER SERVICE, AFTER 5 YEARS OF NON CLAIMS

As per my previous review of Integrisure and their computer generated answer, I am still waiting for the "expert" to call me. The settlement on the vehicle is still not paid as the lady that I spoke to this moning cannot give me proof of payment to the bank. This is a ongoing problem from the 8 November that we started the claim. There was another instalment deducted from our account because of them not settling the account,making that 2 instalments paid for a vehicle that was written off.