JL
John L
1 reviews | Active since Apr 2019
19 Feb 2026, 11:06
BAD COMMUNICATIO
I firstly checked their ratings and was impressed but when I had to claim I really struggled. WhatsApp group for home assist disconnected to the actual claim WhatsApp. For claims I got messages saying consultants will be with you shortly and the day went without anyone responding. I paid service providers due to lack of response which was never paid. I sent a message for cancellation and with no time I got a call and consultant said they prioritize phone calls and they don't have call back option. How was I supposed to call if I had no airtime? Their platform needs improving a lot maybe it was me who was unfortunate I don't know.
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IntegriSure's replyOfficial
19 Feb 2026, 11:16Hi John,
Thank you for your feedback. We are concerned to hear you feel this way and ensure you that we will escalate the matter and get one of our insurance advisors to get in contact with you.
The IntegriSure Team.
Thank you for your feedback. We are concerned to hear you feel this way and ensure you that we will escalate the matter and get one of our insurance advisors to get in contact with you.
The IntegriSure Team.
Best regards,
IntegriSure's reply19 Feb 2026, 11:16
Official
Hi John,
Thank you for your feedback. We are concerned to hear you feel this way and ensure you that we will escalate the matter and get one of our insurance advisors to get in contact with you.
The IntegriSure Team.
Thank you for your feedback. We are concerned to hear you feel this way and ensure you that we will escalate the matter and get one of our insurance advisors to get in contact with you.
The IntegriSure Team.
Best regards,