BAD CLIENT SERVICES FROM INTEGRISURE

We are with Integrisure insurance for almost 5 years and never had a claim, until the 8 November 2024 when our NIssan NP 200 was ******. We had a Matrix beamie in the vehicle and they picked up the vehicle very quickly and their service was outstanding but our problems started when the claim was registered with Integrisure,it is now more than a month and we are still waiting for the claim to be finalised. We send them all the photos, reports from Beamie ,SAPS and we went to the police pound to identify the vehicle and send them the photos and confirmation of that as well but we are still waiting for this to be finalised. In the meantime we must still pay the bank , beamie and insurance on the vehicle because we don't know what they are going to do,are they going to write off the vehicle or are they going to try and get the vehicle repaired.We are phoning them but are just getting a "we will phone you back " but no such luck.