LB
Linda B

1 reviews | Active since Jul 2017

14 May 2024, 12:12

Bad bad Service

Most bad service and awful experience I got from an insurance company. I left my previous insurance company for Integrisure. They were bull****ting me from the start. I am very dissapointed ..................I thought it was for older people but no really bad bad

0
Replies (9)
IntegriSure
IntegriSure's reply14 May 2024, 12:20
Official
Hi Linda

We sincerely apologise for your experience and are deeply concerned. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.

The IntegriSure Team
LB
Linda B's update14 May 2024, 14:19
Reviewer Update
Thank you it is frustrating
IntegriSure
IntegriSure's reply14 May 2024, 14:21
Official
Hi Linda

We understand and have escalated the matter.

The IntegriSure Team
LB
Linda B's update15 May 2024, 09:23
Reviewer Update
Pathetic please do not even consider integrisure they want to cancel my insurance what has my car insurance to do with contents in my house. Pathetic and if someone phone you you cannot always remember what you have claimed for now they reject my claim and my insurance. Pathetic insurance.

Pathetic
IntegriSure
IntegriSure's reply15 May 2024, 09:25
Official
Thank you Linda, we take note of your comment. 
LB
Linda B's update15 May 2024, 09:39
Reviewer Update
I am waiting for my letter that my insurance has been cancelled I am going to take them to Ombudsman.
IntegriSure
IntegriSure's reply15 May 2024, 09:42
Official
Thank you Linda, we take note of your comment. Also see our Complaints Resolution Process at https://selfservice.integrisure.co.za/IS/IntegriSure_Complaints_Procedure_v2.pdf? 
LB
Linda B's update15 May 2024, 14:57
Reviewer Update
I received a call from Integrisure to inform me my claim has been rejected and that i did not tell them about my latest house content claim I had. So i was wondering which claim and then i went through my e-mails and then i saw the microwave but they have not pay me for that claim - it was also rejected as they said it was wear and tear - what bull**** story. Why then i have to tell them i did not receive any money from them what is the point???????????????????I have my microwave for 5 years and it is a proper 1 not your cheapy. So in any case why do i have to mention it to them the claim was not paid out?????? AG REALLLY THEY WERE LOOKING FOR ANYTHING NOW THEY DID not want to pay my claim in the first place. Wheel turns all i can say.................. This does not end here. I have recordings were i said to the consultant i will rather wait till June you never know what can happen will i have an accident - the way people drive. She said to me my premium will get higher and then i said okay. The ladies name is Nosipho Olori . BAD BAD I have to make sure of everything is this on my policy what is the premium? is this covered. I could of stayed with Discovery the premium stayed the same and now i went over to them and i have all this ****. Bad bad service. Most worse service i had in my entire life. I am going to report this to the ombudsman. I just want to have the satisfaction of telling my story they must listen to the recordings. I did not lie at all.
IntegriSure
IntegriSure's reply15 May 2024, 15:01
Official
Thank you Linda, we take note of your comment.