LB
Linda B
1 reviews | Active since Jul 2017
14 May 2024, 12:12
Bad bad Service
Most bad service and awful experience I got from an insurance company. I left my previous insurance company for Integrisure. They were bull****ting me from the start. I am very dissapointed ..................I thought it was for older people but no really bad bad
Helpful (0)
Replies (9)0
Replies (9)IntegriSure's replyOfficial
14 May 2024, 12:20Hi Linda
We sincerely apologise for your experience and are deeply concerned. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.
The IntegriSure Team
We sincerely apologise for your experience and are deeply concerned. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.
The IntegriSure Team
IntegriSure's reply14 May 2024, 12:20
Official
Hi Linda
We sincerely apologise for your experience and are deeply concerned. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.
The IntegriSure Team
We sincerely apologise for your experience and are deeply concerned. Rest assured, we are investigating this matter to ensure swift resolution and uphold our commitment to excellent service.
The IntegriSure Team
LB
Linda B's updateReviewer Update
14 May 2024, 14:19Thank you it is frustrating
LB
Linda B's update14 May 2024, 14:19
Reviewer Update
Thank you it is frustrating
IntegriSure's replyOfficial
14 May 2024, 14:21Hi Linda
We understand and have escalated the matter.
The IntegriSure Team
We understand and have escalated the matter.
The IntegriSure Team
IntegriSure's reply14 May 2024, 14:21
Official
Hi Linda
We understand and have escalated the matter.
The IntegriSure Team
We understand and have escalated the matter.
The IntegriSure Team
LB
Linda B's updateReviewer Update
15 May 2024, 09:23Pathetic please do not even consider integrisure they want to cancel my insurance what has my car insurance to do with contents in my house. Pathetic and if someone phone you you cannot always remember what you have claimed for now they reject my claim and my insurance. Pathetic insurance.
Pathetic
Pathetic
LB
Linda B's update15 May 2024, 09:23
Reviewer Update
Pathetic please do not even consider integrisure they want to cancel my insurance what has my car insurance to do with contents in my house. Pathetic and if someone phone you you cannot always remember what you have claimed for now they reject my claim and my insurance. Pathetic insurance.
Pathetic
Pathetic
IntegriSure's replyOfficial
15 May 2024, 09:25Thank you Linda, we take note of your comment.
IntegriSure's reply15 May 2024, 09:25
Official
Thank you Linda, we take note of your comment.
LB
Linda B's updateReviewer Update
15 May 2024, 09:39I am waiting for my letter that my insurance has been cancelled I am going to take them to Ombudsman.
LB
Linda B's update15 May 2024, 09:39
Reviewer Update
I am waiting for my letter that my insurance has been cancelled I am going to take them to Ombudsman.
IntegriSure's replyOfficial
15 May 2024, 09:42Thank you Linda, we take note of your comment. Also see our Complaints Resolution Process at https://selfservice.integrisure.co.za/IS/IntegriSure_Complaints_Procedure_v2.pdf?
IntegriSure's reply15 May 2024, 09:42
Official
Thank you Linda, we take note of your comment. Also see our Complaints Resolution Process at https://selfservice.integrisure.co.za/IS/IntegriSure_Complaints_Procedure_v2.pdf?
LB
Linda B's updateReviewer Update
15 May 2024, 14:57I received a call from Integrisure to inform me my claim has been rejected and that i did not tell them about my latest house content claim I had. So i was wondering which claim and then i went through my e-mails and then i saw the microwave but they have not pay me for that claim - it was also rejected as they said it was wear and tear - what bull**** story. Why then i have to tell them i did not receive any money from them what is the point???????????????????I have my microwave for 5 years and it is a proper 1 not your cheapy. So in any case why do i have to mention it to them the claim was not paid out?????? AG REALLLY THEY WERE LOOKING FOR ANYTHING NOW THEY DID not want to pay my claim in the first place. Wheel turns all i can say.................. This does not end here. I have recordings were i said to the consultant i will rather wait till June you never know what can happen will i have an accident - the way people drive. She said to me my premium will get higher and then i said okay. The ladies name is Nosipho Olori . BAD BAD I have to make sure of everything is this on my policy what is the premium? is this covered. I could of stayed with Discovery the premium stayed the same and now i went over to them and i have all this ****. Bad bad service. Most worse service i had in my entire life. I am going to report this to the ombudsman. I just want to have the satisfaction of telling my story they must listen to the recordings. I did not lie at all.
LB
Linda B's update15 May 2024, 14:57
Reviewer Update
I received a call from Integrisure to inform me my claim has been rejected and that i did not tell them about my latest house content claim I had. So i was wondering which claim and then i went through my e-mails and then i saw the microwave but they have not pay me for that claim - it was also rejected as they said it was wear and tear - what bull**** story. Why then i have to tell them i did not receive any money from them what is the point???????????????????I have my microwave for 5 years and it is a proper 1 not your cheapy. So in any case why do i have to mention it to them the claim was not paid out?????? AG REALLLY THEY WERE LOOKING FOR ANYTHING NOW THEY DID not want to pay my claim in the first place. Wheel turns all i can say.................. This does not end here. I have recordings were i said to the consultant i will rather wait till June you never know what can happen will i have an accident - the way people drive. She said to me my premium will get higher and then i said okay. The ladies name is Nosipho Olori . BAD BAD I have to make sure of everything is this on my policy what is the premium? is this covered. I could of stayed with Discovery the premium stayed the same and now i went over to them and i have all this ****. Bad bad service. Most worse service i had in my entire life. I am going to report this to the ombudsman. I just want to have the satisfaction of telling my story they must listen to the recordings. I did not lie at all.
IntegriSure's replyOfficial
15 May 2024, 15:01Thank you Linda, we take note of your comment.
IntegriSure's reply15 May 2024, 15:01
Official
Thank you Linda, we take note of your comment.
