Arrogant Integrisure consultant

On 28 December 2019 I phone on behalf of my elderly women to have integrisure review her insurance. I reached the switchboard which put me though to a consultant. This man repeated 3 times that all calls are recorded. The second time already I said, yes I understand but he insisted. When I said can we now proceed he started the third time. May I mention that it is actually said via an automatic answering machine to you that all calls a recorded. This in all arrogance. Also, being on a cell phone costing me money whilst this consultant is entertaining himself. Upon asking to talk to his supervisor he put the phone down. Now, if integrisure is indeed recording calls, I home they check up on this and similar incidents. An a for service integrisure!!!!