APPALING CLAIMS EXPERIENCE

I have registered a claim with Integrisure for my refrigerator and my claim was repudiated. When I called to register the claim I clearly stated that it was due to power surge / power fluctuations in our area and thereafter the refrigerator was no longer operational. My damage report states mechanical and electrical failure because that is what happened as a result of the power surge and my claim is being repudiated. Further more the Lost adjuster John De Jager, contacts me for an appointment at the risk address when the refrigerator is still with the supplier, what will he assess ?? the house or the policy holder ?? I have never experienced such poor claims service, from the point of registration Inez had so much attitude when the claim was registered. My friend warned me about Integrisure and I am sure to spread the word about the service received. If I do not received a response my next step will be to go to the insurance Ombudsman. This is one of the biggest mistakes I have made was to join Integrisure. I am afraid of thinking how any other claim will be handled when a claim with a quantum amount of - R 4000 cannot be paid efficiently ! I am utterly digusted