L
Liezl
1 reviews | Active since Aug 2023
03 Aug 2023, 07:00
Accident where other car ran
Still waiting for my excess to be repaid back. Communication is a challenge
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IntegriSure's replyOfficial
03 Aug 2023, 10:48Hi Liezl
We acknowledge receipt of your complaint and confirm that we have investigated your concerns.
As discussed with you, after we finalised your claim, the file was handed over to the insurer's legal department for potential recovery from the third party. Your excess will be refunded if the insurer successfully recovers costs from the third party. As also discussed with you, unfortunately, not all recovery attempts are successful. As your Broker, we have informed the insurer's legal team about your complaint and asked for more regular feedback.
Kind Regards,
The IntegriSure Team.
We acknowledge receipt of your complaint and confirm that we have investigated your concerns.
As discussed with you, after we finalised your claim, the file was handed over to the insurer's legal department for potential recovery from the third party. Your excess will be refunded if the insurer successfully recovers costs from the third party. As also discussed with you, unfortunately, not all recovery attempts are successful. As your Broker, we have informed the insurer's legal team about your complaint and asked for more regular feedback.
Kind Regards,
The IntegriSure Team.
IntegriSure's reply03 Aug 2023, 10:48
Official
Hi Liezl
We acknowledge receipt of your complaint and confirm that we have investigated your concerns.
As discussed with you, after we finalised your claim, the file was handed over to the insurer's legal department for potential recovery from the third party. Your excess will be refunded if the insurer successfully recovers costs from the third party. As also discussed with you, unfortunately, not all recovery attempts are successful. As your Broker, we have informed the insurer's legal team about your complaint and asked for more regular feedback.
Kind Regards,
The IntegriSure Team.
We acknowledge receipt of your complaint and confirm that we have investigated your concerns.
As discussed with you, after we finalised your claim, the file was handed over to the insurer's legal department for potential recovery from the third party. Your excess will be refunded if the insurer successfully recovers costs from the third party. As also discussed with you, unfortunately, not all recovery attempts are successful. As your Broker, we have informed the insurer's legal team about your complaint and asked for more regular feedback.
Kind Regards,
The IntegriSure Team.