4 weeks and still no refund as promised

Tomorrow will be 4 weeks and I have still not received my refunded premium as promised.<br> <br> I cancelled my policy with Integrisure as I bought a new vehicle and their new quoted premium was almost R 1000 higher than the best quote I had gotten.<br> <br> Fair enough I then cancelled in August and was advised it might be too late for Integrisure to withdraw the debit order run but not to stress. If the debit order still goes off all I need to do is request a refund.<br> <br> I had requested a refund in writing on the 1st of September 2015 with a reply from a Tanya on the 1st that a refund has been requested.<br> <br> I had then called every week for feedback on my refund and every time I was promised feedback immediately but of course typical service we are forced to deal with in SA I received no feedback.<br> <br> I refuse to keep calling and emailing, I have called Integrisure at least 4 times already the last time I was even told this refund is taking way too long and they are very sorry blah blah blah. The normal lip service a call centre agent gives.<br> <br> I will be getting my lawyer to liaise with Integrisure directly as I couldn't be bothered dealing with such an *********** bunch of people.<br>