15 days and still no feedbac****!!!

<p>I registered a claim with Integrisure for my iPhone that stopped working correctly. The phone was collected by Integrisure and sent to one of their (extremely ***********) subcontractors to repair the unit. As expected they couldn’t repair my unit or even ascertain what is the problem with my phone. They then proceeded to speculate and create the most inventive faults. The one week they stated that the motherboard is faulty, and then the week after their verdict changed to a virus infection. It been 15 days of confusion regarding this claim. It seems that between the repair company, Integrisure and Santam there is massive confusion on how to process this claim. Can someone competent please be appointed to looking into this 15 days of turmoil and resolve this matter urgently! 15 Days without a phone is an absolute nightmare. Having to wait 15 days while the insurance makes up their indecisive mind completely defeats the purpose of having insurance. Items like cell phones that are absolutely critical for our daily existence should be fast tracked and have a resolution date of no longer than two days. 15 days and counting is absolutely pathetic and completely unacceptable!</p>