BAD ATTITUDE AND BAD SERVICE

Integral Security Solutions installed a garage motor at my home on 20 August 2014. I have been having problems with the motor since October 2015 as it works intermittently. When I operate the garage door on manual and then automatic, it works for a while and then it doesn't. I contacted Milton from the company this morning to report the matter. When he heard that it is over a year, he told me that there is nothing that he can do as it is out of the guarantee period. He insisted that he will charge me a call out fee. I do understand this and told him that surely, I have not paid R2900 for the motor for it to work for just over a year. I furthermore told him in an assertive way that it seems that your material and workmanship last for just over a year. He also insisted that other companies will not entertain repairs after the one year period. This is not true as I have dealt with companies that were able to assist to keep the customer happy. He has been very rude to me and told me to find someone else to sort out the motor and cut the call while I was still speaking. I feel that Milton has been unhelpful and his after sales service was deplorable.