EM
Edward M

1 reviews | Active since Aug 2017

14 Aug 2017, 09:16

Worst Service from Integra Motors Roodepoort

<p>I recently bought a vehicle at Integra Motors, till to date the noise on the wheels is not being repaired. I took the car before so it can be sorted out, which it was never done. 2nd time around the car was taken again for reapir till now the sound is so unbearable & neither 1 is taking responsibility of my problem.</p> <p>I have requested for the CEO contact details so i can have word with him about lack of customer service for his/her staff & i am still waiting for the contact details, nextweek is going to be 2 months.</p>

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Replies (1)
Integra Motor Group
Integra Motor Group's reply17 Apr 2018, 14:44
Official

Dear valued Client .

Please accept our sincere apologies for the inconvenience you may have experienced.

At Integra Motor Group, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.

We have since been in communication and have resolved the above concerns :-)

Sincerest Regards

The Integra Motor Group

Customer Service Department.