Struggling to get my payment (and responses from Integra)

Item: Integra Motor Group
Rating: 1
Author: Rohan G

Sold my vehicle through Integra Motors! Getting the run around now when payment to myself is over due! Been reading the cases logged here against Integra. It all seems accurate i.e. others complaining that they were told their file had been lost, and needed to be re-done, not being paid after their standard 7 day policy. not taking my calls, or responding to emails anymore!!!!!!!! Been dealing with Carien, and now she does not repsond at all about my payment! Will try again now !!!!

Helpful (0)

Replies (3)

Rohan G's updateReviewer Update

30 May 2018, 13:47

Still no luc**** I cannot believe how ridiculous these people are! Sent many emails, called and left numerous messages for MERVIN (apparently he is the person to sort this out), but he does not have the decency to get back to me!!!!!

Rohan G's update30 May 2018, 13:47

Reviewer Update

Rohan G's updateReviewer Update

30 May 2018, 15:31

Finally received a call from Vernon. Apologised for lack of communication etc. and has made payment to myself. Like i said to him, i am finally glad to have my money, BUT alot of stress/frustations/arguing/calling/emailing/back/forth/etc. etc. - could have been avoided and it could have actually been a very pleasant journey! Thanks

Rohan G's update30 May 2018, 15:31

Reviewer Update

Integra Motor Group's replyOfficial

31 May 2018, 08:31

Good day Mr Rohan

Thank you kindly for all the feedback

We once again apologize for the inconvenience caused and assure you we will re-look or policies and procedures to ensure this does not occur again

We are happy to be of any assistance going forward and do hope that we will see you again

Warmest regards

Integra Motor Group

Customer Service Department

Integra Motor Group's reply31 May 2018, 08:31

Official