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IVONE A

1 reviews | Active since Mar 2015

13 Mar 2015, 18:32

PURCHASE NIGHTMARE WITH INTEGRA MOTORS

TO: CONSUMER COUNCIL SOUTH AFRICA<br> CC: WESBANK ACCOUNT ***<br> CC: MOTOR GROUP WARRANTY POLICY MAQ001679<br> <br> RE: 350Z NISSAN PURCHASE EX INTEGRA MOTORS<br> Dear Sirs / Madame<br> <br> I would like to bring it to your attention once again that the way in which some motor dealers, in this instance Integra Motors have been a disservice in the industry by selling an inferior product to customers.<br> <br> I've been in distress since taking delivery of this vehicle in January 2015. Although we've taken out all necessary policies for insurance and warranty, the defects detected in this vehicle prove that dealers are not honest from the onset of selling vehicles to customers.<br> <br> I've tried to resolve the issue amicably and just end up with more problems and hardly enjoyed the vehicle at any stage.<br> <br> I've locked a complaint about the issue on 10 February (Consumer Ref 233) hardly two months after purchasing the vehicle at A CAPITAL BALANCE OF R165 130.00 and still no satisfaction.<br> <br> The vehicle got stuck on numerous occasions, taken to Integra motors and now eventually to a certified RSI Dealer where the diagnostics report shows major defects.<br> I WOULD LIKE TO REQUEST A SENIOR PROFESSIONAL Wesbank, Integra Motors

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Replies (1)
Integra Motor Group
Integra Motor Group's reply16 Apr 2018, 09:44
Official

Dear valued Client .

Please accept our sincere apologies for the inconvenience you may have experienced.

At Integra Motor Group, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.

We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.

If your concern has been resolved and or you have never been contacted please let us know at *** and we will certainly open a new ticket with a ticket number in order to assist.

Sincerest Regards

The Integra Motor Group

Customer Service Department.