Pathetic Service

<p>In January this year a sales person from Integra Roodepoort contacted me offering to assist to sell my car that I advertised. I mentioned that there were a few things that needed to be done on the car therefore the selling price was well below the retail value of the car. The salesman insisted that was not going to be a problem as it was a popular car. At the end of January I received a call from Integra saying the car was sold but the buyer needed certain things to be repaired. I agreed to the costs for these repairs as it was already a month since the car was with Integra and I still had to pay the installment. By March I had still not received payment for the car even though the bank had paid Integra in January already. I then get told that the engine needs to be replaced and this will cost a further R 35000. By this point I just needed to recover what I could from the car to settle the loan I was still paying for. The manager assured me the engine would be replaced within a week and as soon as the car was delivered to the buyer I would be paid out. It is now 7 months since I initially left the car with Integra and still haven't been paid out for my car. Every time I call the manager Vernon Wilkens in busy or says he will call me back. Despite me discussing my situation and the desperation for me to have the money paid out he simply ignores me. Since March I have not been contacted once by the dealership to give me feedback yet when they wanted to sell the car for me I was called every 2 days. It is almost 8 months since I have not had the car or the payment from Integra. This is a terrible experience and I regret ever taking the call from the sales person in January. This dealership has no service standard or integrity or decency to communicate with a client. They have been holding on to the money since January and simply refuses to pay me even after me agreeing to accept R60000 less than what I initially wanted for the car. I will be going to the press and the ombudsman to make everyone aware of the way this dealership operates and the managers disregard for clients.</p>