LB
Luan B

1 reviews | Active since Feb 2019

20 Feb 2019, 13:20

Not Trustworthy Service, Integra Motor Group

Bought a vehicle specified to have full service history hence taking warranty without exclusions. One day after collecting there were two different fluids on the paving and also found the inside lock button not working. The power steering fluid was below Minimum mark, three days after being serviced by the Integra Motor Group service station. After notifying their Centurion branch of the faults and requesting a copy of the service report as carried out by their RMI approved service station the vehicle was taken to a local OEM service station to find the source of the leaking fluids. It was found that the timing chain cover was leaking oil and the power steering fluid leaking from a faulty pipe coming from the pump. It was also noted that the vehicle did not have a 120 000km service on time but rather had it on 129 000km estimate. The service carried out by Integra was done at about 150 000km before purchase to apperently cover the skipped 135 000km service. As from their service report filters and oil changes were carried out. The local OEM service station informed me that the amount charged for filters might indicate that the oil filter was possibly not changed. After sending the quotation to Integra to rectify the faults, including the complete replacement of the radio face which includes the faulty lock switch Integra requested the vehicle to be taken to their service station as they feel the local OEM prices are too high. All this was communicated two days after taking ownership of the vehicle. After requesting a full refund on the vehicle since all info and findings created a lack of confidence in Integra Motor Group more than fifteen calls were made to try to get some answers. The Integra MD finally phoned me saying they will get back to me in twenty minutes but I had to place another call after exactly an hour and had to leave a message asking for a solution. Life is busy but no response after yet another three hours.

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Replies (1)
Integra Motor Group
Integra Motor Group's reply30 Apr 2019, 14:05
Official
Thank you for reporting your concern.We would like  to confirm the following.The vehicle was immediately collected and a courtesy vehicle  given to you.The only mistake on the vehicle wae a power steering pipe that got  a cut and started leaking after delivery.We replaced the pipe and returned the vehicle to your satisfaction.Issue resolved