GS
Graham S

1 reviews | Active since Aug 2011

29 Jan 2018, 20:57

Is this a deal that is going wrong?

I do believe that I got a fair deal. The car I bought is awesome. Theo and Mervin was awesome in negotiations. I took ownership of the vehicle on the 18 Jan '18 and handed over the car that I traded in. I called the bank on the 26 Jan and asked if they received settlement on the IX35 and they said no. I called Mervin on the 26 Jan and said he will call me back. When he called me back he said that the finance team missed the payment. I called him again on the 29 Jan at 8:30 asking Mervin to ensure the settlement is done today. At midday I called again and asked him to send me the proof of payment however the payment was never done. At 15:30 I went around to the dealership and Mervin was not there, on his way back from Pretoria. I'm still waiting for confirmation that this is done and hope to receive an answer tomorrow.

0
Replies (2)
Integra Motor Group
Integra Motor Group's reply30 Jan 2018, 10:58
Official

Good day, Graham

Thank you for your feedback.

The settlement quote from the bank expired and we had to request a new settlement amount.

This was done and the vehicle has been settled now.

We would like to thank you for your patience and wish to apologise for any inconvenience this delay might have caused.

GS
Graham S's update31 Jan 2018, 06:08
Reviewer Update
Thank you for the response. Received a call from Mervin yesterday morning that the settlement was paid. Mervin deserves a Bells, a manager that takes words and turns them into action and doesn't mind to get involved. Looking forward to buying my next car from Mervin.