NVDW
Nadia Van Der Watt

1 reviews | Active since May 2018

26 May 2018, 09:22

Integra has NO integrity, whatsoever!!! Be warned

WORked of advice...Do NOT sell your vehicle through Integra Motors, Roodepoort!

First of all took them almost 3 months to sell the car. They are rather expensive. When they finally had a potential buyer we were told: "cash buyer would we accept R25 000 less" We only wanted trade price originally. Desperate to settle the car with the finance company as we have since immigrated and still responsible for the monthly payments of R5000 we said to sell it if that was the Best offer. Not happy with it but what could we do! They knew we were desperate to sell and took advantage !

When the car was SOLD on the 29th of April we were not made aware by Integra..instead tracker contacted us to say the car was parked in an unknown high risk area! We thought the car had been ******!

2.5 weeks since the New owner rode off with (still) our car the settlement and SARS letters were only sent to my husband for signing. That was signed and returned..It has been 4weeks since date of purchase, second installment due to Wesbank Finance and still no settlement/payment to us nor them.

They refuse to explain anything when asked..instead I have been blocked and spammed by Carien and Mervin simply refuses to reply when queries are made. I have asked more than once about payment date and still none the wiser!

They are not transparent with their clients. There is NO communication. Client service is non existent. They would much rather do you in as client than to drop their price/share. THEY REFUSE TO PAY!! (It's been 4 weeks)!! Customer service complaints department don't even respond when you contact them either.

I will not recommend them to anyone! We should NEVER have trusted them with the selling of our vehicle.

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Replies (1)
Integra Motor Group
Integra Motor Group's reply29 May 2018, 08:41
Official

Dear valued client.

Hope you are doing very well. Thank you kindly for bring this matter under our attention. I will certainly investigate this matter thoroughly and will open a ticket in our customer service department.

We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.

If possible can you please send us your contact details to *** and we would be happy to communicate you our findings.

Hope you have a very good day
Warmest regard
Integra Motor Group
Customer Service Department