DJ
Deon J

1 reviews | Active since Aug 2018

06 Aug 2018, 13:28

Frustration on payment

I have sold my vehicle through Integra Motor Group.The contract signed with Integra stipulate a seven working day period for payment,from the day,"a buyers"payment have cleared,to me "the seller".My vehicle was sold and through a WhatsApp message,I have been informed that the buyer's payment cleared on the 18th of July 2018.I started counting the seven working day waiting period from the 19th of July 2018,thus the payment date should have been 27th of July 2018. During the week of the 30th of July to the 3rd of August I have been told that my payment is scheduled for Thursday the 2nd of August 2018 at the latest Friday the 3rd.Friday afternoon I got hold of the CEO/MD,who assured me the payment will be done on Monday the 6th of August 2018.Now the benchmark moved to the 7th of August 2018.What I don't understand is,you received payment from the buyer,went through the seven working day period,so why the frustrating delay to do your payment to me?

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Replies (3)
Integra Motor Group
Integra Motor Group's reply06 Aug 2018, 13:37
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards

Group Customer Care
Integra Motor Group

DJ
Deon J's update06 Aug 2018, 13:58
Reviewer Update
The matter is already under the attention of Melvin since Friday afternoon,thus why an investigation?He told me that the payment will be done on the 6th of August 2018,with clearance to make it available emediatly.This is very very frustrating.Why can't Integra just stick to the contract signed on the 6th of July 2018?Why must I inquire all the time about my payment?The sales lady Carien knows about the issue,the Financial Manager Mervin knows about the issue,the CEO/MD Melvin knows about the issue.Both of the latter confirmed last week they are aware of the payment that is outstanding and is scheduled for payment,so why a investigation?All that need to happen is to transfer the outstanding amount in to my account from which Integra got the details.
Integra Motor Group
Integra Motor Group's reply20 Aug 2018, 11:26
Official

Good Morning Mr Jansen

Hope you are doing very well :-)

Thank you kindly for the feedback. I have followed up and we have resolved your concern accordingly.

Warmest regards
Integra Motor Group

Customer Service Department