1 reviews | Active since Nov 2016
2 weeks still no payment received
<p>I was approached via phone to sell my vehicle through Integra Motors. I was phoned quite a few time's until I decided these guys sounds dedicated.</p> <p><br />So I took my car in and 2 months later when I wanted to go fetch my vehicle I was told They just sold it. I then had to submit all the documentations and some more documents to meet the requirements to receive my payment.</p> <p><br />I was told it might take a bit longer than a week but it will be done before 2 weeks. So we reached the 2 weeks mark, phoned them and they were not aware of the status of my payment. After the finance people is done with there meeting they will phone me back. That did not happen so I phoned again and again the finance people was in a meeting.</p> <p>They phoned me after a few hours, telling me they sorry will it be okay if they transfer the money in the morning. The next day at 10:30 I started to call every +-30 minutes<br />just to find out almost every call they in a meeting. This is VERY POOR service as I'm a client and I now need to follow up and wait every time due to the meetings they in. I'm very disgusted in the service to sell a vehicle through these guys. I can add that at least it sounded if the Person who's contact detail I have tried to assist even he sounded fed up with the Finance department to process this payment.</p>
Recieved a proof of payment 16:10 after phoning the whole day. Atleast now its done.
Recieved a proof of payment 16:10 after phoning the whole day. Atleast now its done.
Dear valued Client .
Please accept our sincere apologies for the inconvenience you may have experienced.
At Integra Motor Group, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.
Sincerest Regards
The Integra Motor Group
Customer Service Department.
Dear valued Client .
Please accept our sincere apologies for the inconvenience you may have experienced.
At Integra Motor Group, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations.
We deeply value your relationship with Integra Motor Group and therefore we are implementing new policies and procedures in an effort to meet your expectations because our customers deserve the very best.
Sincerest Regards
The Integra Motor Group
Customer Service Department.
