Poor Customer Service

I made contact with Shereen on Friday 16/10/2015 and asked her to confirm a date of installation and also prompted her to confirm the quote was indeed correct. She rep**** saying that they could assist with an installation on Wednesday (21/10/2015) to which i agreed, and asked her to confirm same. <br> I also asked that they make sure this time around that they have the correct equipment on site and that she confirms that the job will be done properly this time around, as they have worked at my place before and it was a rushed job.<br> <br> No reply received and I had to email her yesterday 19/10 to confirm the installation date.<br> <br> She then without any apology rep**** and said: \we have had a delay in our site schedule"but here is another individual who would be able to assist. No mention of the fact that can we kindly reschedule the work or apologies for the inconvenience caused. A pure brush off as we are not interested in your services.<br> <br> I rep**** and asked if they could assist as I do not wish to go through the whole shlep of getting another quote from someone else"