Wrongfully charged for an exam, been trying to sort out these problems since January

Good Day,

Can anyone at Intec please assist me with the following matters, as I have been trying since January to sort out problems with you, this is becoming ridiculous every week I have to phone, not getting hold of anyone who was dealing with this original problem.

Below you will see all the email correspondence regarding the original matter, now I have 2 other new problems that need to be sorted out ASAP

seems like the problem is still not solved and the following problems with Intec has also emerged:

1. The financing for my student loan was done on my fiancé’s name, he app**** for a credit card and was declined due to the reason of none payments for Intec, so he had to call the credit bureau and they said it is a data entry mistake on your side, cause the account was closed (we didn’t skip any payments, have proof of that) and afterwards showing account is in arrears (after it was closed). We need a letter from Intec saying that there was no miss payments on the student loan and no outstanding fees

2. I tried to request yesterday for my certificate to be send to me as I have passed all exams in assignments, a lady Dezlyn called me back yesterday saying that I failed a subject, which cannot be true as I have all the evidence of assignments and exam results that I passed all subjects

3. WHEN WILL THE CURRENT PROBLEM AND THE NEW PROBLEMS BE SORTED OUT WITH INTEC – PLEASE THIS HAS BEEN GOING ON FOR TOO LONG, ALL OF THIS SHOULD HAVE BEEN SORTED IN JANUARY AS I FINISHED MY STUDIES IN NOVEMBER 2017, WE ARE ALREADY MORE THAN HALFWAY IN APRIL

From: Charlene ********** Sent: Monday, April 23, 2018 1:26 PM To: 'Warren Dhelmini' ********** Subject: ********** 0231 Importance: High

Hi Warren

As per our telephonic conversation, please see all email correspondence below

From: Zane Johnson ********** Sent: Wednesday, March 28, 2018 11:07 AM To: Charlene ********** Subject: Re: Outstanding Account for Student Number ********** 0231

Good Morning

Please be advised that your request for the exam fee reversal is in progress and should be completed by next week.

I will stay in touch with our credit department to ensure that it is prioritized.

Kindest Regards

Zane Johnson ________________________________________ From: Charlene ********** Sent: 20 March 2018 13:44:10 To: Student Support Cc: ********** Thuliwe Mila; Zane Johnson; Austin Augustine; ********** ********** Subject: RE: Outstanding Account for Student Number ********** 0231 Áfternoon, It has been 15 days since I last received an email from anyone on Intec regarding the below emails of the outstanding amount incorrectly invoice to my name, when will this problem be solved? I have finished my course, and would like this matter to be solved so I can receive my certificate and other documents from INTEC

From: Student Support ********** Sent: Monday, March 5, 2018 9:01 AM To: ********** Subject: RE: Outstanding Account for Student Number ********** 0231 Good day Charlene Thank you for your recent enquiry. Please accept our sincere apology for the inconvenience caused. I have forward your Exam Fee query to the Exam Department for urgent assistance. As soon as feedback is provided you will be contacted. Please contact us should your personal details have changed or if you require additional information. We look forward to being of service to you again soon. Kind regards Jo-Ann Williams INTEC Student Services Call Centre tel no: ***. Fax number: ********** (General queries). Postal address: PO Box 19, Cape Town, 8000. E-mail address: ********** (Assignments / tests). E-mail address: ********** (General, account, study material and tutorial queries). Our registration number is: INTEC College FET 00037 PA (You may verify this by logging onto the Umalusi website at www.umalusi.org.za ) Web address: * New!!* www.virtual.intec.edu.za (Students: Update your own contact details, view your course details; print your own study programme; view your account details and print your own statement; retrieve your test results and check which tests have been received by the college; or log a Dial-A-Tutor query with us! From: Student Support Sent: Thursday, March 01, 2018 7:57 AM To: Branch Requests ********** Subject: FW: Outstanding Account for Student Number ********** 0231 Importance: High From: Charlene ********** Sent: 28 February 2018 06:41 AM To: Thuliwe Mila; ********** ********** Cc: Zane Johnson; Austin Augustine Subject: FW: Outstanding Account for Student Number ********** 0231 Importance: High Afternoon I have been trying to solve double invoiced amounts on my account since December, till today after numerous emails this problem was not solved When I started with Intec, I wrote the following exams in the following exam sessions June/July 2016 – Business Communication – PASSED October/November 2016 – Management – PASSED October/November 2016 – Marketing Management – PASSED June/July 2017 – Principles of Business Law – PASSED June/July 2017 – Entrepreneurship – PASSED NOW THIS EXAM I ACCIDNETLY REGISTERED FOR ECONOMICS, BUT AFTER NUMEROUS PHONE CALLS THE SUBJECT WAS CHANGED TO ENTREPRENEURSHIP October/November 2017 – Economics – PASSED October/November 2017 – Concepts of Management Computing – PASSED So that is a total of 7 Subjects, all passed no rewrites, According to my statement and payments, my account with Intec should be Zero BELOW IS EMAILS AND CORRESPONDENCE WITH INTEC AFTER THE PAST COUPLE OF MONTHS From: Student Support ********** Sent: Friday, May 19, 2017 3:12 PM To: Charlene Subject: RE: CASE No: ********** 5 Good day student Thank you for your email. Please be advised, I have received confirmation from our Exams department that they will cancel the exam for Economics and register you for Small Business: Entrepreneurship as requested. Also, your updated Exam Confirmation letter will be sent during the course of next week. Kind regards

Student number : ********** 0231 Below is the screen shot of the exams invoiced to the student. Warm Regards Thuliwe Mila Collections Clerk E-mail: ********** Tel: ********** From: Charlene ********** Sent: 12 January 2018 11:34 AM To: Thuliwe Mila Subject: RE: INTEC ACCOUNT/ ********** 0231 Importance: High I am going through my statement now, and I saw that I was invoiced twice for June/July 2017 EXAMS

Good Day Zane, Student number : ********** 0231 Kindly assist with an exam fee query, student was invoice twice in June where’s she registered for 2 exams but was invoice for 4 exams, please assist further to reverse the outstanding exam fee on the account. Thank you. Warm Regards Thuliwe Mila Collections Clerk E-mail: ********** Tel: ********** From: Charlene ********** Sent: 12 January 2018 11:17 AM To: Thuliwe Mila Subject: Account for ********** 0231 Importance: High Please see email below for exam confirmation for November 2017 Registered for the June/July exams in March, the exam fees were added to my account, I received a phone call from accounts that after the last debit order of April my account was outstanding R206.00 and that I must pay this amount EFT is Intec is cancelling the debit order on my boyfriend’s account Above is the payment for the R206.00 and also the payment I made for November examination

Good Morning There is an error in your statement, please see below proof of payments for last 2 exams written in November 2017

From: Sasha-Lee Lewis ********** Sent: Thursday, October 26, 2017 10:27 AM To: ********** Subject: ********** 0231 Exam Confirmation Good day Mrs Charlene Van Heerden Please find below confirmation for the November 2017 exam session. ********** 0231 Economics CU-70 16/11/2017 09h00 3 Hours Concepts of Management Computing NP-35 13/11/2017 14h00 2 Hours RANDBURG NG Church Linden 44 5th Street (Between 3rd & 4th Ave) Linden 2195 Kind Regards. Sasha-lee Lewis From: Warren Dhelmini ********** Sent: Monday, April 23, 2018 1:21 PM To: ********** Subject:

Kind Regards,

Warren Dhelmini | Student Advisor Call: *** E-mail: ********** | www.intec.edu.za