Worst college ever in South Africa

The worst college ever.

I enrolled my younger sibling at Intec College Durban Campus beginning of last year for distance learning. He was suppose to receive his study material via post and most was going to available on the college’s portal. As a person responsible for his account i had to make sure that everything is set and everything is available for him to study. There was nothing on his portal and there was no study material delivered. I queried about it, called on a daily basis. My problem wasn’t solved. Lockdown started and I thought it could be the covid that affecting them. Things were eased up and they starting working again in april, i did the same thing, phoned everyday to find out what happening about the portal and study material. I remember i used to get rude Consultant and they would sometimes drop the call on me they were so used to me calling every day like 3 times. So I decided to cancel the course. I had an issue in getting a cancellation form, one person would transfer me to another person and so forth. At the end of the day I would not get helped. I didn’t give up on calling and sending emails. I remember i was told to send to shakir achmat as he/she would help me but nothing. The Consultants firstly gave me wrong email address and I would send to this shakir and I would get an email that the email address is invalid. Time is going and busy enquiring about the same issue. Finally a lady by Mandisa Nkanjeni managed to help in getting a form and the process to follow. I explained everything to her and she was also shocked of the treatment i’ve been getting from intec. At that time i had decided to reverse every debit order from them. It funny how they didn’t forget to call me and tell me they were not receiving payment as i’ve been reversing yet when I wanted feedback there was nothing. So I started with the process of cancellation last year May and I was told by Mandisa that they would want 60% of the fees if I cancel and i was fine with that as I wanted nothing to do with them even though i was surprised why would i pay when they didn’t deliver their service. I may be obliged by the contract to do so but the minute one party bridge the contract, it is a different story. Sent everything Mandisa told me to send at Cancellation department and I started not receiving any feedback about my case. Kept calling daily basis to ask about the feedback, there’s nothing. In November i was still asking for feedback till a lady by Charne Swartz responded and that she’s handling my case. She asked me questions i told her everything and she apologize for the inconvenience and asked if i’ll be registered for the following year and i was like no I won’t. I told her about the balance I already owe intec for nothing and that the account is affecting me on my credit report badly as it listed as a loan account on credit bureau. She was like she can help clear that for the year as long as I register my brother for this year. I didn’t take that offer as I wanted nothing at all to do with them. She was suppose to take my case to the board to discuss the outcome and she was going to get back to me the following week which begins of December. The whole of December i was mailing her and calling intec for feedback nothing. When i call they transfer my call and transfer my call till they drop it. Sometimes they would say they would get back to me and I would tell them I don’t mind waiting until i get feedback. January one lady I spoke to said charne swartz left the company and i asked who’s handling my case now and she would say she doesn’t know. Till today I haven’t received feedback from them. My brother is not registered for this year yet they still debit my account.

Intec has made my life miserable. It draining to talk about the same thing every day and the money and time I’m wasting calling them and still nothing. I can’t even take credit because of them let alone by a car as my credit score has dropped because of that account. Mind you it the only account i have. And it not even about the money, I work at a major bank and i have a good position which pays me well. But I couldn’t continue paying for nothing and at the same time not get any help.

Before registered to that college think again they lack good principles, integrity, transparency and good service. The worst college i’ve ever encountered.