Why is it so difficult to get a answer from you?

I am writing this in hope that someone from Intec will actually make an effort to resolve this as I have been waiting 3 months. YES 3 Months. <br> <br> My brother enrolled in Intec in January to complete high school. After June exams it was evident that he needed more help and could not study via correspondence. We then contacted the centre to find out what the procedure is for cancelling, we were told the following:<br> 1 - Complete the cancellation form and send it back to Intec<br> 2 - With this we need to send a letter of the other institution where he will be studying at, stating that he in ENROLLED there. <br> 3 - this process will take a few days and we will have a cancellation fee that needs to be paid. <br> <br> After sending all of this to them, to date no one has come back to us about the cancellation - 3 MONTHS later. and every time we phone they consultant says that they are still processing it and someone will get back to us. In the meantime Intec is billing us each month and because we had to enrol him in another institution, we cannot pay both!!!!<br> <br> Honestly I wish I could go back in time and had my brother enrol else where as this is honestly unacceptable.