Unsatisfactory Service after paying tuition fees in full

I'm writing the review on behalf of my foreman whom is a student with Intec. When I initially registered him for a course I used to receive phone calls and emails from Intec on a daily basis. As soon as I sent the proof of payment for the tuition fees it seemed as if they didn't exist anymore. Made several phone calls, spoke to how many agents regarding the progress report, transferred from one person to another and no luck. They blamed the delay on Covid, even though most of the assignments were submitted prior to the unfortunate times we are facing now. Finally spoke to an agent that gave a bit more effort on the 1st of July, submitted all the assignments again, received an email from the assessment department, but still NO MARKS at all. Just went onto the Intec website and they are advertising mid year registrations for 2020. How do they expect to enroll more students when they can't even attend to the existing students?