Unfair Treatment and poor service intec college

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Subject: Unfair Treatment, Poor Service & Unresolved Cancellation – Intec College

I am deeply disappointed with the way Intec College has handled my cancellation and appeal process.

I initially submitted my cancellation request on 3 May 2024, after months of poor service and lack of academic support. I never received my assignment results, despite submitting them in February 2024, and I had to send numerous emails with no response. I even completed the student survey on the portal, which clearly stated that results should be provided within 30 days — yet by May 2024, I still had no feedback.

Despite this, my cancellation request was ignored. I kept receiving repeated calls from different account representatives asking the same questions, but no one actually helped me resolve the matter.

I later discovered that my name was unfairly listed on Experian, even though my cancellation and supporting documents were properly submitted. This has caused serious reputational and financial harm.

I formally lodged an appeal on 29 September 2025, after receiving the Cancellation Review Committee’s decision, but once again, I have not received any response. I have sent multiple follow-up emails and even called the college, CC’ing the accounts managers, yet my emails continue to be ignored.

It is disheartening and unfair that a matter that started in 2024 is still unresolved in 2025. All I am asking for is fairness and justice in this matter.

I request:

Full recognition of the Early Bird Promotion, which was never app****.

Removal of my unfair Experian credit listing.

A fair cancellation without penalty, given the poor service, stress, and lack of communication from Intec College.

I have always acted in good faith, but I feel my case has been mishandled from the start. I truly hope this matter is resolved promptly and fairly.

I am deeply disappointed with the way Intec College has handled my cancellation and appeal process

I initially submitted my cancellation request on 3 May 2024, after months of poor service and lack of academic support. I never received my assignment results, despite submitting them in February 2024, and I had to send numerous emails with no response. I even completed the student survey on the portal, which clearly stated that results should be provided within 30 days yet by May 2024, I still had no feedback.

Despite this, my cancellation request was ignored. I kept receiving repeated calls from different account representatives asking the same questions, but no one actually helped me resolve the matter.

I later discovered that my name was unfairly listed on Experian, even though my cancellation and supporting documents were properly submitted. This has caused serious reputational and financial harm.

I formally lodged an appeal on 29 September 2025, after receiving the Cancellation Review Committee’s decision, but once again, I have not received any response. I have sent multiple follow-up emails and even called the college, the accounts managers, yet my emails continue to be ignored.

It is disheartening and unfair that a matter that started in 2024 is still unresolved in 2025. All I am asking for is fairness and justice in this matter.

I request

Full recognition of the Early Bird Promotion, which was never app****.

Removal of my unfair Experian credit listing.

A fair cancellation without penalty, given the poor service, stress, and lack of communication from Intec College.

I have always acted in good faith, but I feel my case has been mishandled from the start. I truly hope this matter is resolved promptly and fairly.