The worst 18 months of my life

<p>I cannot even start to explain how completely and utterly sick and tired I am to deal and work with Intec. Since day 1 all I had was problem after problem after problem. I could write a book of how terrible every single aspect of my experience with Intec has been handled, but to no avail I have been trying to get through to Intec regarding my exams...and exams start in less than two weeks. Even though I am not going to go into all the details of all the other utter nonsens I have been through with them, I am goingto write this out here and I am going to put it as lightly as possible.<br /><br />On the 19th Of April I sent Intec my exam registration form excluding the money I need to pay for the exams and added that I want to write in NEWCASTLE, and I placed it in bold and showed it clearly on the form. I spoke to a gentleman named Nilesh(pardon if the spelling is bad) with a reference number of the phonecall being # ********** 0 asking if I need to pay the fees for the exams before I write as i did not do so in the past, and he told me that I must pay it before the results are ready and it is OK to pay after exams. I received a phone call on Thursday 18 May regarding my account being in arrears with the amount I need to pay for the exams, I explained my situation and was still asked to pay atleast half the fee before writing.<br /><br />I received confirmation of my exams on 12 May and it shows I am writing in NELSPRUIT. The EXACT same thing happened in last years exams. I asked to write in NEWCASTLE and they said I am writing in BOKSBURG. <br /><br />I phoned on the same day with the query regarding wrong Exam locations. The lady on the phone asked me to phone back on monday afternoon after 3pm if I did not receive the correction. Time went by and I received nothing, not giving up hope I phoned on the tuesday morning explaining my situation and a woman on the phone told me to give it a day and she will escalate this. I told her I would phone back on Friday afternoon if I do not receive any feedback.<br /><br /></p> <p>I left this untill monday, the next week, and to no avail I still received nothing.<br /><br />Now again I phoned Intec this morning, and the first thing I am told is their systems are offline and I was asked to phone back within an hour, which I did. Same answer, phoned again after in hour, same answer, phoned again now at 11...same answer....<br /><br />Now even if I am a very understanding person (which I am), being offline is not exactly their fault...but here is my problem.<br /><br />A "Leader in distance learning" who I chose as the institute I wish to study through because of all the great stories and news I hear from and about them, hence family members of mine has studies through them. But now a simple mistake on my exam location, literally less than two weeks before exams start, wich I brought to their attention on the same day I recieved my exam confirmation letter(11 days ago), is not resolved. How can a "leader in distance learning" be so negligent on all aspects of my experience with them.<br /><br />- I did not recieve all my study material at the same time and some items where only with me approximately 2 months later.<br />- Sending Assignments via e-mail takes anything between 2-3 weeks to confirm reciept of it(Unisa confirms receipt of material the very next day)<br />- When I wrote the November exams last year, I had to phone intec on an almost daily basis to follow up on changing my exam confirmation letter location(IT TOOK THEM 3 WEEKS TO RESOLVE THIS, LITERALLY 3 DATS BEFORE EXAM AND I NEED TO APPLY FOR LEAVE TO WRITE EXAMS) And this seems to be a repeat.<br />- Apon writing exams last year 2 of the three subjects I had to wait for the Intec to EMAIL my exam question paper to the area where I am writing wich took them almost an hour after the time I was suppose to write.<br />-While I was waiting for my results that was suppose to reflect somewhere in the beginning of February, it took me numerous phone calls and questions regarding this and finally student support had to send me my exam results on the 21st of February...<br /><br />I was really hoping that when dealing with intec, I would be dealing with the leaders in distance learning, but so far not a single bit of effort regarding ANYTHING.</p>