The longest journey ever to assistance at Intec

Good day Mister Peter

On the 13th of December 2021 I was first contacted by Intec, telling me about the promotions and the course that I wanted more information of. I was not sure if this was the right college for me so I took time to think about it.

So eager to get me on board they kept on emailing and phoning me until the 21ste of December. This is when I said I am in and I emailed them my application on the 5th of January.

(Note : they emailed me forms form 2020 that I signed and I had to resend new ones they send me with ‘2022’ written on it.)

On the 11 of January I had not receive any feedback yet, via email I have asked assistant if they would let me know when and if i was accepted - they emailed me back and said I am not on the system yet. On the 12 I got an sms on how to set up my student portel - with in 48 hours every should have been loaded

On the 14th of January they accidentally emailed me information of a 3rd year student (I did not open the PDF but I am certain that this was a breach of POPI Act)

On the 18th of January I messaged Intec and asked for assistance, my student portal did not upload worked as it should

On the 19th they said it would take a another 72 hours to fix.

(Only after that could I accuse my material)

Note that Intec did not give any interaction on any due dates, how subjects work, or how the assignments should look.

On the 29 of January I emailed student support for assistance. On the 3rd of February they emailed me back and asked for my student number and the never rep**** again.

On the 5th of February messaged a consultant from Intec for assistance - after no reply I messaged again on the 7th of February asking if I can discontinue my studies. She answered and asked why. After explaining that I am not getting the assistance I need she helped me with SOME of my questions.

For the record I am only sharing Gmail’s and whatsapp - this does not include all the phone calls and the outlook emails!

On the 10th I asked of they are receiving my outlook mails, because I get no respond, only them asking for my student number and then no reply further. I asked and I quote “Can I ask questions? Is there someone I can speak to and that will not take more than a week to get back to me?” - I received no reply

After that I have send 3 more emails stating that I need help. After no reply on the 17th of February we formally emailed and asked for a cancellation. This is after I had tried phoning them for the last time.

PLEASE NOTE that student help desks only work until 13:45, after this they are unable to help you. This is not commutated to enrolling students - I work until 14:00 and is unable to make any calls before then.

I have send 11 emails after that and had no reply. I did what all people my age would do I took it to social media. I commented on Intec’s post how bad the service is and how I regret enrolling, after this they inboxed me and send asking for my student number and email address

I comp**** and send a formal email stating al the reason I want a cancellation! On the 11th of March I received the cancellation forms - this is 22 days after I first requested a cancellation. By this time the have already withdrew the next debit order.

My bank was unable to stop the debit order or the reverse the money. Only the college can do it!

On the 14th of March I emailed back the cancellation forms to the cancellation department stating all the acts that Intec College have broken according to their own contact. They said they will give me feedback on the 16th of March but hear nothing.

By April, I thought that the problems was all shorted out but in the beginning of the 3rd of May - the debit order was withdrawn from my account again - I looked and saw that they did it in April aswell . I immediately informed Intec of the debit order still begin active, forwarded my email to the head of the cancellation department. They informed me that they did not received my cancellation forms - luckily I have send it not only to cancellation but also rep**** it to the student support that asked for it. I screened shotted the evidence that I was compliant to this department with my forms AGAIN.

It was this moment that I first contacted HelloPeter

Because of my working hours I asked my mother to phone Intec and asked them to cancel but also refund me. They made her hold the line for 30 minutes, finally talking to a lady that wanted the forms and said that she will look into it.

With this not being enough and now begin tired of all the line holding, empty promises and unanswered emails the 4th of May was also the day I went to the SAPS. I spoke the the most amazing polisie officer, she phoned intec and asked them why they are still taking my money, but they get on placing her through to different people just to end up at the student desk that is already closed. But she is determined to help me so tomorrow morning I will go back to the SAPS to open up a case against Intec College.

Not only did the broke acts on their contract but they are committing *****.

Please Mister Peter sir. I am not the only one that have be treated so unjustly and have been ****** from by this college

I have prove of all emails, and messages I have names and email address just make sure that you handel this between 09:00 and 13:45.

Kind regards An angry want to be ex student of Intec college