TERRIBLY POOR SERVICE

I have now been trying to get a answer since last week regarding the tracking of an award.<br> The service of intec is PATHETIC, I have be given a case number ***9.<br> The first reply i got they stated the case has been escalated and someone will get back to me in 72 hours.<br> It has now been 192 Hours and guess what. I STILL HAVE NOT HEARD ANYTHING.<br> I called intec and the switchboard does not listen either, The service i am receiving is shocking.