Support

I registered with Intec college 2yrs ago. I was given a memory stick which had all my books and assignments. I found the memory stick not user friendly as some books you are unable to open. Everytime I need to write an assignment I need to call them to send me the books. Which is sometimes a bit of an inconvenience as I'm working most of the time.

On the 8th I called Intec to get assistance on getting my books as the memory stick is not opening. I spoke to Karin who requested me to send an error message. I was unable to send it the same day I sent it on the 10 as I did not have the stick with me currently. She never responded to my emails as per telephonic agreement. I then called the next day I was told they have loadshedding and they can't assist me. When I called the day after they told me they still can't assist as they still have loadshedding I must call the next day. No one bothered to take my details to call me back when the electricity is on even after I explained my frustrations. I need to send 4 assignments before the 27th in order for me to write exams as per communication sent by the college. I the called again the gentleman who I did not take name of promised to call me. That was last week Thursday and still I'm waiting.

Im really upset as no one is interested in assisting and I have to consistently call taking off work and still not get any joy from it.

Intec please get people who know how to deal with students complaints it's really not fair