Study material late delivery / poor feedback

I enrolled and was accepted for the Architectural drafting course on 08 Dec 2014. After the 21 day delivery expired I started calling Intec on a weekly basis<br> <br> My books are now a month late. Yesterday when I called the \student adviser"said my books are on their way. Yet when I called today (04 Feb) the \""student adviser\"" couldn't give me a tracking number as the parcel has NOT been dispatched<br> <br> When leaving a message"