Study fee refund R13,940.00

On 25 Kanuary 2021 my sister went into your braamfontein branch to register to study for a Diploma and paid the first year fees in full amounting to R13,940.00. She was then told student number and password details would be emailed and when she finally got it, it was not working on your portal. Went back to the branch and spoke to Nancy in your student services department, she promised to send an email to your head office for assistance and still two weeks passed and I was still waiting for the student number so she access her study material. Went back and Nancy was very rude telling her that she is not a technician and she would request for the student number to be send or created. The second student number was received and it had the same challenges,this time my sister decided to speak to the manager Nandi who called someone in cape Town and another student number was send and I had the same problem.

called the manager to advise him of the challenge and his response that he doesn't work in the services by this time it was already late for her to proceed with the studies she asked for a refund. Completed all the paper work and submitted to the braamfontein branch and got an sms that query was receiving urgent attention, nothing happened and to date still waiting for my money to be refunded.

Can somebody assist in resolving this issue, my sister is stuck because your institution won't give her money back. She needs to study and it's causing her frustrations.