Still waiting to receive my marked assignments back, and monthly installment to be sorted out

I app**** for a course last year. First I had to fill in the application and send all my documents so that I can get approved, I wrote in the payments section the original amount that was given, after I have been approved, student adviser Anathi Zahn-Titus notified me if I pay before the 3oth of November 2015 that I will receive 20% discount, well that didn't happen. Numerous emails (still have it) and telephone conversations, they tell me that I have to pay according to my contract that I have filled in, but that was not the arrangement made with Anathi. Secondly, I have submitted assignments, I have received my results, then I am phoning to ask when will I receive my assignments back so I can see where I went wrong, every student adviser telling me that you only receive them back if you have failed. How am I suppose to know when I write exams not to make the same mistake again if we don't receive our assignments back? According to Intec's website and Introduction book I have received it has the following to say about assignments. This was back in the middle of March. Still no assignments received. Is it so hard to scan it and send it back to the student or to send it via the post office? Assignment results: Assignment results will be released via SMS within 22 working days of receipt of assignment. Assignment returns: Marked assignments will returned to students within 25 working days of receipt of assignment. I am a frustrated student, that has no idea how I am going to pass exams and get my diploma with student services like this? Thinking I should get my money back and rather study with Unisa, hearing much more better stuff about them than Intec, and I don't have to struggle without a car to get to joburg central to write exams, I can do it in my local town with unisa. Intec I think it is time you start to pull up your socks and assist your students the right and proper way and Educational centre should