Statement of Results and Certificate

Hi I have a big problem here, i finished my course early this year but still today I haven't got my certificate even the statement of results I requested before MAy 2021 i did not receive everytime i call the college i am told that there is nothing I can be helped with I must just wait and I have explained that i really need those things so that i can be able to proceed further with my studies and at work its needed. Please help. I don't know which steps I must take now if the college itself cannot help me and I don't owe the college any money.

I do not believe that in the future we can have a good relationship if I take a legal route while I still want to further my studies with the college.