SHOCKED!!!BAD ATTITUDE

I emailed intec student support more than 4 times the past few weeks, i phoned them twice about my intec.me email address and still it is not working.A lady called Natasha phoned me today from financials and said to me that i should send proof of payment for my studies, intec is a beneficiary at standard bank on my account there is a lot of money in my account so i do not understand why it does not go off.But what i really want to complain about is the attitude that i received from NATASHA she is in cape town branch...i wish the phone calls are being recorded so someone can take action on this cause it is not the first time. I told her what i needed to be assist with and she was arrogant and the words i received was beyond SHOCKING!!! She kept jumping in while i was talking to her and used the Lords name twice because i kept on talking..when i said i want to talk to someone else that will treat me better! the phone just went dead!!i referred 3 people to study through Intec College 3 months ago and all 3 of them became students there. If i knew what i know now i would never had done that. Even my study material was 2 Months late! and now i am struggling with my Intec email..SHOCKED