Refusing to give me a refund

I processed a deregistration on the 8th of August due to no support whatsoever from any of the Intec Consultants. My Intec consultant just ignored me blank after I signed up. I paid my course up in full. I was told it would take 6 - 8 weeks to be processed. When I called them again I was told that'd just for feedback. I am flipping furious because it is now week 9 and nobody has come back to me with anything. I've called, I've emailed and absolutely nothing! I want my money ASAP before I report you guys for violating the consumer act and I'll happily put you guys on Hello Peter because you were very quick to accept my money but I have to wait a hell of long time to see if my reason was valid or not to get a refund? Regardless of the reason it's my money and I want it returned in this week. Come on Intec!