Refusing to cancel debit order. Service terrible. Will not recommend studying through Intec.

Trudie Groenewald <***> Attachments 10:03 AM (5 hours ago) to phillips, shakira.achnat

Re: Cancellation for G.M Groenewald ***.

Good day

I trust you are well.

First and foremost I just want to say that this is the first time that I experienced bad service through Intec.

Last year I signed up through Intec to study. But due to unforeseen circumstances I had to cancel the online studies.

In the beginning of the course I struggled to log on. There was always login problems. I on numerous occasions notified Shubnum Moideen on whatsapp and emailed her. And back and forth emails were emailed between us which I have on hand. In September last year I lost my job due to Corona, my car was ****** and in a different incident I was hijacked. Due to this I was booked into Glynnview hospital for 6 months because the trauma was to much to handle. I suffer from depression, short term memory loss and anxiety. All this was emailed to Tanya and Chris and everytime they came back with long emails. I have not been using Intecs material. I don't even have access to decent "internet" data. I don't have a job. My sons father is trying to support me where he can. I don't want the deposit back that was paid. I just want the debit order to be cancelled.

Last night I realised that "debicheck" was activated on my account which I did not authorise. An amount of R997.00 was debited from my account. This amount was meant to be for my son's school fees. I need the amount to be reversed and the debit order to be cancelled. I cannot handle this stress at this point in time. I will email any further communication from my side to you. I don't want to fight about money but this situation and the service that I have been receiving wasn't and isn't pleasant anymore.

Hope to hear from you soon.