refund

hi i would like to complain about this discusting collage no one is help full i think its more then a year that i am waiting for them to refund me for an over payment i made but everytime i fone they tell me no they need a letter that says i am paying or did pay for the fees i cant believe im still paying off a loan i took from the bank i wish helo peter can help me get my money back please help all i want is to get my money from this ******.