Poor student service.. I want refund in full

Good day I register 2 matric subjects at intec. Economics and maths lit since I only passed 5 matric subjects. It was in November 2018.i also made a payment deposit of R1250 in November 2018 there after in monthly installments of R414. February I called intec to find out about my time table because I had to write this year may June as I was told. The consultant told me I was suppose to have registered with department of education to get a Centre number for wrighting which I was not aware of.. Then I called my consultant Karel Hulley to find out what's next because I needed to study this year that's why I enrolled for this year. He said I can only be able to write next year which is not ideal 4 me.. I wanted to start my career at unisa next year. I called to change courses Karel Gave me a course transfer letter to send to the transfers department which was last week Monday. I keep on calling because they said forms should be returned in 5 days, no assistance.. I keep on wasting airtime, no answer.. I send emails, no response. I called back then for a refund. The lady told me about 80% cancelation fee. What's that because when I need help they don't even bother to explain or assist. So now Also the course I want to transfer to the applications for this year will end up closing because they ignore me.. Thers no cancellation fee I'm gonna pay for your neglegence ND poor service.. ND the other consultant told me about cancellation fee to change a course. Why should there be any because I'm not canceling I'm changing ND the course that I want now is more expensive.. I'm tired to bee fooled around by intec. I want my money back. I will try other colleges to get my future moving than waiting for nothing