POOR SERVICE AND COMMUNICATION/ NO SERVICE DELIVERY

In 2021 end of January beginning of February I app**** at Intec College to upgrade some of my results of Grade 12, during this time I had already sent all of my documentation through to them and app**** at Intec College. I had asked them to provide me with a generated student number in order for me to access all my materials and work, I only received my student number for logging in on the 19/05/2021, during this time I had canceled the contract due to the delay in response and delaying my ability to have started studying. I tried reaching out to them on several different emails, telephonic calls and online chat bot systems, but I had received no response, but I had always received monthly statements requesting me to pay the full amount for a service I did not use: Up to date I have not used any of their materials nor have I logged into the student portal, I communicated this to them and their response was for me to pay the full amount in order for them to cancell my account then they will refund me (telephonic conversation I had). This College does not know how to effectively communicate and update queries and you always get referred to another person, so for ±3 years now I have been struggling to sort out this account that has been reflecting poorly on my credit status, I have been trying to reach them and no update can be provided. In conclusion, I would not advise anyone to apply here as they have poor communication and feedback systems and they lack in delivery of service.