Poor customer service to the public

I called in today to make payment to Intec and spoke to Robyn. She asked me to make the payment and send the proof of payment. She provided me with an FNB account number and her email address. At no point did she explain the process that happens there after. I sent her proof of payment on email and requested my exam results as I am going away and will miss the deadline for registering. She ignored my email. I called in now only to get the run around that it clear by Tomorrow or Monday. Its FNB to FNB it is immediate I also sent the proof that it was done. I requested to speak to a manager and was then told there is no manager, I asked for the managers manager to come online and then I spoke to a lady named verna who is rude as hell who then tells me she isn't the manager. I am now still holding on this call - 15 minutes. How do you employ people like this to deal with the public and students? they cannot even do their own job properly. Pathetic service from Intec yet again.