Poor Cancellation

<p>I sent my cancellation letter with required documents to intec on May 2017. I told them the reason am cancelling is because am under financial strained and cant afford to pay anymore. They told.me that they will reply to me within 14 days. 14 days has turned to 3 months now. May my account was debited june again my account was debit and again july was debited and even noe August my account was debited. This time i went to the bank and reverse the August debit order. I really dont know why its taking forever for my account to be cancelled or even get a feedback from them. They keep promising that they will give me feedback. I really dont know why it takes forever to get a proper feedback.</p>