Pathetic service!! Want my refund!!

DISGUSTED WITH INTEC'S SERVICE , I HAVE PAID UP MY FEES IN FULL, AND INTEC KNOWING FULL WELL THAT I AM DONE PAYING THEY CONTINUED TO DEBIT FROM MY ACCOUNT, AND HERE I AM SITTING WITHOUT MY REFUND , A REFUND WAS LOGGED TWO MONTHS AGO ,IF NOT THREE!! AND STILL THEY HAVENT REFUNDED MY MONEY, I EMAIL AND PHONE AND THEY ARE OF NO ASSISTANCE, !! PATHECTIC SERVICE!!, , YET THE FAULT WASNT ON MY SIDE, I EVEN HAD TO SEND BANK STATEMENTS AND COPY OF MY I.D ALL THAT WAS DONE, AND ALL I RECEIVED WAS A REFUND NUMBER - ********** 8551, BUT SADLY NO MONEY BACK :( !!!!