Pathetic refund policy

Good day <br> I have had a credit on my account for the last 5 years. As an INTEC consultant had over charged me when calculating my last payment due to the value of R1700, that in its own is unbelievable!<br> In 2015, I logged a refund and supp**** all the documentation on the 16th October 2015 and I have constantly been advised that a refund process takes 30 to 90 days! <br> <br> I am pleased to say that INTEC, with all the inconsistencies and ********** service issues, A call centre that is pathetic beyond belief , who never once delivers on calling me back , not once! Has in fact gotten the refund to the last process of the refund policy. Which is to have my documents signed off by the General Manager. Now, I do not know if the GM is in fact a person ? Perhaps the GM has a reading disability and cannot accommodate Shakier, Natasha or Claudine with a signature! ? Perhaps the Gap in you system extends deeper into the mind-sets of the people employed by INTEC, <br> <br> I am asking , as I have asked Natasha to do. Please note: This is a request to please give me my refund (my own money) into my bank account provided.<br> MR. GM. I AM APPEALING TO YOU TO PLEASE BE SO KIND AS TO SIGN OFF MY OWN MONEY!