Pathetic poor service

<p>I have joined intec last year to complete my national senior certificate , they informed me that I would have a 2 week cooling off period , two months after registration I only received my books , I tried canceling my studies , numerous calls , numerous emails still no results or assistance , you phone they transfer your calls then the line just cuts off ... I eventually got some assistance and help they sent me a letter to appeal the cancelation , I have attached all documents that they requested all the reasons all evidence everything , they sent me a letter back saying that the apeal was unsuccessful and I will have to pay a cancelation fee .. the person that signed the letter wasn't even working at intec anymore , (I phoned to speak with him directly and was informed he hadn't been working there for months) I then mailed and phoned again and again they eventually sent me the exact same letter with another person's name on that is also impossible to reach , this is now a year later , they have blacklisted me as well as my father and again trying to sort this out no response or help , I'm juggling between the Durban and Cape Town branch where all staff keep telling me that the have a high cancelation rate and everyone is complaining about the service that they are receiving from intec , this is pathetic now what do I do? I have been blacklisted for services that have not been rendered , I don't have my gr12 , how am I going to resolve this?</p>