Outstanding textbook, arrogant attitude, rip-off fees!

This regretful decision started when I decided to change courses due to not finding employment with current course.

I had app**** for a transfer in order to obtain an internship. I had chosen the Autodesk programme. Their prices did not match up according to what I initially signed up for. When queried, I was told that course fees have increased. How can my course fees increase when I had signed and agreed to a fixed price a year ago ? Still no response to that matter.

It took a while to receive my new student number. Thereafter, after 4 days of receiving my student number, I received my study material. I then got down to studying only to find that a textbook was not issued. According to the fact sheet, this textbook was sent to me. I had then queried, emailed and called. Over the phone, I was told that it is with the procurement department and they cannot speed up the process but will escalate the issue. After a few days, still no response. I decided to email student services. It took 6 days for me to get a response, only to tell me that I will receive my textbook when its available. When will that be ? A day, a week, a month, a year ? I waited for another 6 days until I received a response which says that it takes up to 21 days to receive study material. Well, today is day 24!

They all seem ***********. How is it possible that within 4 days, I received material, but now after 24 days, I still didn't receive outstanding material ?

They are very quick to debit me for fees yet their service is outright disgusting!

I am the student here, I am making payments on time, surely I deserve the same amount of efficiency!

I expect a representative to respond to this matter with urgency or else I will stop all debit orders!